FAQ
Frequently Asked Questions
About Us
We have curated F&Q for your generic queries
Ensuring the rented laptop is in optimal condition before use is essential for a smooth experience. At Spurge, we prioritize customer satisfaction and provide these steps to ensure the rented laptop’s quality:
- Thorough Inspection: Before renting out any laptop, our team conducts a comprehensive inspection.
We check for physical damages, screen condition, keyboard functionality, ports, and overall performance to ensure it meets our quality standards. - Cleaning and Maintenance: Each laptop undergoes thorough cleaning and maintenance after being returned by a previous user. This includes sanitization, dusting, and ensuring all components are in proper working condition.
- Testing Functionality: We test all vital functions of the laptop, including the screen display, keyboard, touchpad or trackpad, ports, Wi-Fi connectivity, and battery life. Any issues are addressed and resolved before the laptop is made available for rent.
- Software Integrity: We ensure the laptop is reset to factory settings or securely wiped of previous user data to protect your privacy. Essential software and drivers are installed and updated to guarantee smooth functionality.
- Customer Verification: Upon renting, we encourage customers to perform a quick inspection themselves. Feel free to check the laptop’s physical condition, power it on, and verify that all features are working as expected before leaving our premises.
- Customer Support: In case of any concerns or issues upon receiving the laptop, our dedicated customer support team is available to assist promptly. You can reach out to us for any queries or additional assistance required.
At Spurge, we take pride in delivering reliable and well-maintained equipment. Our stringent quality checks and commitment to customer satisfaction ensure that you receive a laptop in excellent condition for your use.
SPURGE has services across India for more than 40,000 pincodes.
The service availabilty can be determined by directly connecting with a SPURGE executive. This depends on :
- Feasibility: Spurge might assess the feasibility of delivering to locations based on distance, logistics, and resources available.
- Additional Charges: Deliveries to locations outside the standard service area might incur additional charges or fees to cover the increased distance or logistical complexities.
- Special Arrangements: In certain cases, they might accommodate deliveries outside their standard area by making special arrangements, provided it’s logistically feasible.
If you are not available during the scheduled delivery or pickup time arranged with Spurge, the following will be done.
Missed Delivery:
- Re-scheduling: You might be able to re-schedule the delivery for another convenient time slot. Contact Spurge as soon as possible to rearrange the delivery time.
- Additional Charges: Depending on their policies, repeated missed deliveries or rescheduling might incur additional charges. Be sure to check the terms regarding missed deliveries.
Missed Pickup:
- Re-scheduling: Contact Spurge promptly to arrange for an alternative pickup time that works for both parties.
- Late Fees or Extension Charges: In case the pickup is delayed significantly beyond the agreed-upon time, additional charges might apply. Familiarize yourself with their terms regarding missed pickups.
It’s essential to communicate any scheduling conflicts or changes in availability with Spurge as soon as possible to prevent inconvenience and potential additional charges. Rescheduling and accommodating changes might be possible, but it’s crucial to adhere to their policies and communicate effectively to minimize any issues related to missed delivery or pickup times.
SPURGE has setup multiple contact options for reaching the customer support team.
Contact Options:
- Phone: Look for a customer service phone number provided on their website or promotional materials. Calling their customer support number is a direct way to get in touch with a representative.
- Email: Check if there’s an email address specifically dedicated to customer support or general inquiries. You can send an email outlining your query or concern.
- Contact Form: There might be a contact form available on the Spurge website that you can fill out with your inquiry or request, and they will respond via email or phone.
The maintenance service for laptops involves a series of steps and checks aimed at ensuring the laptops are in optimal condition for customer use. Here are some common maintenance practices:
Regular Maintenance for Rental Laptops:
- Cleaning and Sanitization: Laptops are regularly cleaned to remove dust, debris, and surface dirt. Sanitization procedures may also be employed to maintain cleanliness, especially in shared rental environments.
- Software Updates and Security Patches: Regularly updating operating systems, software applications, and security patches to ensure that rented laptops have the latest features and are protected against vulnerabilities.
- Hardware Checks: Periodic inspections of hardware components to ensure proper functionality. This includes checking for any physical damages, loose connections, or signs of wear and tear.
- Battery Health Check: Verifying the battery health, charging capacity, and overall performance to ensure that rented laptops can hold a charge and function optimally.
- Performance Testing: Running diagnostic tests or performance checks to identify any potential issues with speed, responsiveness, or functionality of the laptops.
- Data Wiping and Privacy: Before renting out laptops to new customers, ensuring that any previous user data is completely wiped to maintain customer privacy and security.
- Quality Assurance: Each laptop might undergo a quality assurance process to verify that it meets specific standards before being rented out again.
These maintenance procedures are typically part routine processes to ensure that the laptops are well-maintained, sanitized, and functioning properly before they are rented out to new customers. Regular maintenance helps in providing customers with reliable and well-functioning laptops during their rental period.
SPURGE offers services to ensure customer satisfaction and assistance after the purchase has been made.
Potential after-sales services or support:
- Technical Support: Spurge Rentals might offer technical assistance or troubleshooting support for purchased items, especially for laptops or electronic devices, to help customers address any issues or concerns they might encounter.
- Warranty Services: For products that come with manufacturer warranties, Spurge Rentals might assist customers in facilitating warranty claims or connecting them with the manufacturer’s support for warranty-related issues.
- Repair Services: If there are any defects or malfunctions within the warranty period, Spurge Rentals might offer repair services or facilitate the repair process for the purchased items.
- Guidance and Assistance: Spurge Rentals might provide guidance or assistance regarding the use, setup, or operation of purchased items, ensuring customers have the necessary information to use their products effectively.
To obtain specific details about the after-sales services or support provided for purchased items from Spurge please connect with the customer service or support team directly for a prompt response.
SPURGE has policies regarding trade-ins or exchanges of items previously purchased.
However, specific trade-in or exchange policies can vary depending on the guidelines, the condition of the items being traded in or exchanged, and the terms and conditions at the time of the transaction.
Here are potential aspects of trade-in or exchange policies:
Potential trade-in or exchange aspects:
- Condition of Items: Spurge might consider trade-ins or exchanges based on the condition of the previously purchased item. The item should typically be in good working condition and meet specific criteria set by the company.
- Trade-in Value: If Spurge offers trade-ins, they might assess the value of the item being traded in and apply it as credit toward the purchase of a new item. The value could depend on factors such as the item’s age, condition, and current market value.
- Exchange Policy: Spurge might allow customers to exchange previously purchased items for a different product or model. There could be guidelines regarding eligible items for exchange and potential fees or price adjustments.
To get detailed information about trade-in or exchange policies, including eligibility criteria, potential trade-in values, and the process for initiating a trade-in or exchange, contacting their customer service or sales team directly is recommended.
There is no return policy for laptops purchased from SPURGE. However, under some circumstances, return of laptops can be considered. Refer below for the same.
- Reason for Return: Spurge might require a valid reason for the return, such as a defect, malfunction, or dissatisfaction with the product.
- Condition of the Laptop: Typically, for a return to be accepted, the laptop might need to be in its original condition, including the packaging, accessories, and without any damage or significant alterations.
- Buyback Price: The current market price will be quoted based on the condition of the laptop. A through QC will be performed to analyse the condition of the laptop.
To obtain specific details about SPURGE return policy for purchased laptops, including the duration of the return window, conditions for returns, potential fees, and the process for initiating a return, contacting customer service or sales team directly is recommended.
It’s important to familiarize yourself with the return policy before making a purchase, as it can significantly impact your ability to return or exchange a laptop if needed.
At SPURGE, we understand that choosing the right laptop can be crucial, and our team is here to assist you in finding the best laptop that suits your specific needs and requirements.
Our knowledgeable staff can provide expert guidance and recommendations based on factors such as:
- Intended Use: Whether you need a laptop for work, gaming, content creation, or general everyday use.
- Specifications: Understanding your preferences regarding processor speed, RAM, storage capacity, graphics, and display size, OS.,
- Budget: Helping you find a laptop that fits within your budget while meeting your performance expectations.
- Special Features: Identifying specific features like touchscreen capability, convertible design, battery life, etc., that align with your needs.
Whether you’re a student, a professional, a gamer, or a business user, our team is dedicated to providing personalized assistance to help you make an informed decision when selecting the right laptop. Please feel free to reach out to us, either by visiting our location or contacting us online, and we’ll be more than happy to assist you in choosing the perfect laptop for your needs.
Spurge offers both new and pre-owned laptops for purchase to cater to different customer preferences, budgets, and needs.
Here’s what you might typically find:
New Laptops:
- Brand new laptops straight from manufacturers, which are unused and come with original packaging and manufacturer warranties.
- These laptops feature the latest technology, updated specifications, and come with the company’s assurance.
Pre-Owned & Refurbished Laptops:
- Pre-owned laptops are previously owned devices that have been returned, traded in.
- Refurbished laptops typically undergo thorough inspection, repairs, and testing to ensure they meet quality standards before being offered for sale.
- They might offer a more budget-friendly option compared to brand new models while still maintaining good performance and functionality.
Spurge offers a selection of both new and pre-owned laptops for purchase to accommodate customers with different preferences and budgetary considerations. If you’re specifically interested in new or pre-owned laptops, contacting Spurge directly or visiting website/catalog to inquire about the current inventory and available options in this regard is recommended.
At Spurge, our inventory covers:
- Performance Laptops: For demanding tasks like gaming, graphic design, and video editing, offering powerful processors and dedicated graphics cards.
- Business-Class Laptops: Reliable devices with robust security features and enhanced productivity tools, perfect for professional use.
- Ultrabooks for Portability: Sleek, lightweight laptops suitable for travel or on-the-go usage, maintaining both performance and portability.
- Student-Friendly Laptops: Affordable yet functional laptops equipped with sufficient power and storage, ideal for educational purposes.
- Gaming Laptops: Specifically designed with high-quality graphics and powerful processors to meet the needs of gaming enthusiasts.
- MacBooks and Apple Products: Including MacBook Air and MacBook Pro, known for their sleek design, user-friendly interface, and high performance.
- Mobiles Phones: Apple iphones, Android phones such as Samsung , OnePlus , Google Pixel etc..
Our diverse range of laptops encompasses various brands, specifications, and models, ensuring we have the right solution for every purpose, whether it’s for business, education, entertainment, or specific tasks.
SPURGE offers discounts for long-term or bulk rentals, providing cost-effective solutions for extended or multiple-item rentals.
For long-term laptop rentals extending over several weeks or months, we frequently have special pricing packages or discounted rates. These offers aim to provide value for customers requiring extended use of our rental equipment.
Similarly, if you require multiple laptops or a bulk order for a project, event, or corporate use, we may have discounts available based on the quantity and duration of the rental.
To learn more about our discounts for long-term or bulk rentals of laptops and to discuss specific pricing options, please get in touch with our team. We’ll be happy to assist you in finding the best rental arrangement that aligns with your needs while offering competitive pricing and value-added services.
SPURGE offers delivery and pickup services for rented laptops. We understand the importance of convenience and strive to provide a hassle-free experience for our customers.
Our delivery and pickup services are available to make the rental process more convenient for you. Whether you need the laptop delivered to your location or picked up after the rental period, we can arrange for efficient and timely logistics.
Please inquire about our delivery and pickup options when making your rental reservation. Our team will discuss the details, including delivery fees, scheduling, and any specific instructions you may have, to ensure a seamless delivery or pickup experience for your rented laptops.
At Spurge Rentals, our laptop inventory covers:
- Performance Laptops: For demanding tasks like gaming, graphic design, and video editing, offering powerful processors and dedicated graphics cards.
- Business-Class Laptops: Designed to offer professionals reliability, fortified with robust security features and advanced productivity tools, specifically tailored to meet the demands of professional usage.
- Ultrabooks for Portability: Sleek, lightweight laptops suitable for travel or on-the-go usage, maintaining both performance and portability.
- Student-Friendly Laptops: Affordable yet functional laptops equipped with sufficient power and storage, ideal for educational purposes.
- Gaming Laptops: Specifically designed with high-quality graphics and powerful processors to meet the needs of gaming enthusiasts.
- MacBooks and Apple Products: Including MacBook Air and MacBook Pro, known for their sleek design, user-friendly interface, and high performance.
Our diverse range of laptops encompasses various brands, specifications, and models, ensuring we have the right solution for every purpose, whether it’s for business, education, entertainment, or specific tasks.
Certainly! Yes, you may have the option to upgrade the configuration of your rented devices to a higher specification. However, the availability of this upgrade might depend on the terms of your rental agreement with the provider. It’s advisable to reach out directly to SPURGE, to inquire about the specific upgrade options and any associated terms or costs.
Yes, support assistance is available for rented devices from SPURGE.
At the time of the delivery of your device, detailed information on the device will be provided along with a dedicated link to raise request / ticket in case you might require support.
Some common aspects of support assistance for rented devices include:
- Technical Support: SPURGE often offers technical support to address issues with rented devices. This could include troubleshooting hardware or software problems.
- Maintenance Services: Basic maintenance or assistance with device optimization might be provided during the rental period.
- Repair Services: If the rented device encounters issues during the rental period, SPURGE offers repair services to ensure its proper functioning.
- Customer Service: Access to customer service representatives who can provide guidance and assistance for any concerns related to the rented device.
It’s essential to refer to the specific terms and conditions in the rental agreement or contact SPURGE directly to understand the extent of support assistance available for rented devices and how to access this support during the rental period.
The warranty provided by SPURGE for purchased devices can vary based on the type of device and specific terms outlined in the purchase agreement.
Typically, warranties offered by SPURGE on devices include:
- Standard Manufacturer’s Warranty: SPURGE often provides devices with the standard manufacturer’s warranty, which covers manufacturing defects or faults for a specified period after the purchase date. This warranty typically varies in duration depending on the manufacturer and the device and is offered only fot brand new devices.
- Standard SPURGE Warranty: SPURGE offers a standard 3 months warranty of on all of its sales laptops.
- Extended Warranty Options: SPURGE might offer extended warranty options for additional coverage beyond the standard SPURGE warranty. These extended warranties may cover defects, repairs, or replacements for an extended period, often for an additional fee.
- Specific Warranty Terms: The warranty coverage can include repairs or replacements for hardware malfunctions or faults but might exclude damages caused by accidents, misuse, or unauthorized modifications.
The precise details and duration of the warranty provided by SPURGE for purchased devices are usually specified in the warranty documentation accompanying the product or outlined in the purchase agreement. It’s advisable to review this documentation or contact SPURGE directly for accurate information regarding the warranty coverage for specific devices.
The minimum lock-in period for laptop rentals from SPURGE can vary depending on the specific terms and conditions outlined in the rental agreement or the type of rental service offered.
Typically, the minimum lock-in period for laptops is 1 Month.
This can be extended depending on your requirements.
SPURGE offers comprehensive laptop services encompassing technical support and maintenance solutions. Additionally, SPURGE also provides logistics support.
Charges for both services are based on individualised requirements and specifications.
SPURGE cannot guarantee the provision of a Windows license. If the purchased laptop includes an OEM license, it will be supplied. However, if there isn’t an OEM license, the client will be responsible for acquiring the necessary license.
After the warranty period, SPURGE continues to offer a range of services to support clients with their laptops and personal equipment. These post-warranty services may include:
- Technical Support: Assistance for hardware and software issues, typically available for a fee.
- Repair Solutions: Services to fix hardware problems or damages, with costs associated with parts and labor.
- Maintenance Options: Packages or one-time services to ensure continued optimal device performance.
- Consultation for Upgrades: Guidance on potential hardware or software enhancements to improve device functionality.
- Extended Support Plans: Customized support plans available for purchase to cater to specific post-warranty needs.
To claim warranty service for a device purchased from SPURGE, follow these steps:
- Review Warranty Terms: Familiarise yourself with the warranty terms and conditions provided at the time of purchase. Ensure that the issue you’re experiencing falls within the coverage of the warranty.
- Contact SPURGE: Reach out to SPURGE’s customer service or support team via phone, email, or their online portal. Provide details about your purchase, including the device’s serial number, purchase date, and a description of the issue you’re facing.
- Documentation: Keep your purchase receipt or invoice handy, as it will likely be required as proof of purchase to validate the warranty claim.
- Follow Instructions: SPURGE will provide guidance on the next steps. This might involve troubleshooting steps over the phone or through email to diagnose the issue. If the problem cannot be resolved remotely, they might ask you to send in the device for inspection or advise you on authorized service centers.
- Repair or Replacement: Depending on the warranty terms and the nature of the issue, SPURGE will either repair the device, replace faulty parts, or provide a replacement unit if necessary. This will be carried out as per the terms specified in the warranty.
- Timeline: Be aware of any timelines mentioned in the warranty for claim processing or device return. Ensure to comply with these timelines for a smooth warranty claim process.
- Support: Logistics support for the entire process of claiming warranty can be provided on a chargeable basis. To know more about the cost, please connect with your dedicated support team.
Always refer to the specific warranty documentation provided by SPURGE for precise instructions and coverage details regarding warranty claims.
Damages that are typically not covered under warranties include:
- Accidental Damage: Damages resulting from accidents, drops, spills, or mishandling.
- Misuse or Neglect: Any damage caused by improper use, unauthorized modifications, or neglect of maintenance.
- Third-Party Modifications: Damages resulting from third-party accessories or unauthorized repairs.
- Normal Wear and Tear: Expected deterioration or cosmetic damage due to regular use.
- Software Issues: Problems arising from software alterations, viruses, or user-installed programs.
- Natural Disasters: Damages caused by events such as floods, fires, or other natural disasters.
Always refer to the specific terms and conditions outlined in the warranty documentation provided by SPURGE for precise details regarding what damages are not covered under their warranty.
PAN India doorstep delivery and pickup cost Rs.800 per unit and address. However, within Bangalore city, delivery and pickup are free.
To return or cancel your rental from SPURGE:
- Return requests should be raised over emails.
- The billing stops from the return request date.
- If the laptop isn’t picked up due to client unavailability, rental charges apply until the laptop is received back.
- Review the rental terms for return or cancellation details.
- Contact SPURGE’s customer service and provide rental information.
- Confirm cancellation and address any associated charges or fees.
- Follow specific return instructions if returning the rented item.
A minimum of 1-month rental amount is required as a refundable deposit along with the asset value PDC Cheque for security.
The payment terms for initial orders at SPURGE typically involve:
- Payment terms: For initial orders, payment is to be made before dispatch.
- Payment Method: Customers can pay for their initial orders using various methods such as credit/debit cards, online payment gateways, bank transfers, or other specified payment options.
- Payment Timing: Full payment is usually required at the time of placing the initial order unless specific arrangements for partial payments or installment plans are offered by SPURGE.
- Confirmation of Payment: Once the payment is processed and confirmed, the order is typically considered complete, and further processing, including shipping or service initiation, commences accordingly.
For precise details on payment methods, installment options (if available), or any specific terms related to initial orders, it’s recommended to contact the sales team, or review the payment information provided during the ordering process.
Q: What happens if the rented equipment gets damaged?
A: In case of any accidental, physical, or liquid damage to the rented equipment, the client is responsible for bearing the associated costs. It is important for clients to handle the equipment with care to avoid any such incidents.
Q: Are there any damages that the client is not responsible for?
A: Yes. If the equipment suffers from defects or issues that are covered under the manufacturer’s warranty, the client will not be responsible for those costs. These may include specific hardware malfunctions or software issues that are acknowledged by the manufacturer as a defect.
Q: Is there a process for assessing damage charges?
A: Upon return, the equipment will be thoroughly inspected to assess any damages. If damages are found, we will provide a detailed cost breakdown of the required repairs or replacement costs that the client needs to cover.
Q: Can clients get insurance to cover potential damages?
A: Yes, clients are encouraged to opt for insurance coverage if available. This insurance can help cover the costs of accidental damages, thereby providing peace of mind during the rental period.
Q: What should a client do if they notice pre-existing damage?
A: If a client notices any pre-existing damage at the time of receiving the equipment, it should be reported immediately to our team. This way, the client can avoid being held responsible for damages that they did not cause.
The software pre-installed on rental laptops provided by SPURGE may vary based on the rental agreement, specific client preferences, and the type of rental service offered. However, typically, rental laptops may come with essential operating systems (such as Windows, macOS, or Linux)
Other third party softwares like MS Office and Photoshop are not included.
However, open-source LibreOffice can be pre-installed upon request.
The frequency of rental invoices can vary based on the terms agreed upon in the rental agreement.
Typically, rental invoices are issued:
- Monthly: Many rental agreements follow a monthly billing cycle where invoices are generated and sent out on a monthly basis.
- Customized Schedules: For corporate clients or special arrangements, SPURGE offers customized invoicing schedules to align with specific business needs.
- Payment: All the invoices raised must be paid with in 7 days of the generation.
The specific frequency of rental invoices should be outlined in the rental agreement or communicated to you during the rental process. If you need clarification or have specific invoicing requirements, it’s best to directly communicate with SPURGE’s billing or customer service team for accurate information.