How do I return or cancel my rental?

To return or cancel your rental from SPURGE: Return requests should be raised over emails. The billing stops from the return request date. If the laptop isn't picked up due to client unavailability, rental charges apply until the laptop is received back. Review the rental terms for return or cancellation details. Contact SPURGE's customer service and provide rental information. Confirm cancellation and address any associated charges or fees. Follow specific return instructions if returning the rented item.

What is the deposit amount for rentals?

A minimum of 1-month rental amount is required as a refundable deposit along with the asset value PDC Cheque for security.

What are the payment terms for initial orders?

The payment terms for initial orders at SPURGE typically involve: Payment terms: For initial orders, payment is to be made before dispatch. Payment Method: Customers can pay for their initial orders using various methods such as credit/debit cards, online payment gateways, bank transfers, or other specified payment options. Payment Timing: Full payment is usually required at the time of placing the initial order unless specific arrangements for partial payments or installment plans are offered by SPURGE. Confirmation of Payment: Once the payment is processed and confirmed, the order is typically considered complete, and further processing, including shipping or service initiation, commences accordingly. For precise details on payment methods, installment options (if available), or any specific terms related to initial orders, it's recommended to contact the sales team, or review the payment information provided during the ordering process.

Who bears the cost for damages to the rented equipment?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Q: What happens if the rented equipment gets damaged? A: In case of any accidental, physical, or liquid damage to the rented equipment, the client is responsible for bearing the associated costs. It is important for clients to handle the equipment with care to avoid any such incidents. Q: Are there any damages that the client is not responsible for? A: Yes. If the equipment suffers from defects or issues that are covered under the manufacturer's warranty, the client will not be responsible for those costs. These may include specific hardware malfunctions or software issues that are acknowledged by the manufacturer as a defect. Q: Is there a process for assessing damage charges? A: Upon return, the equipment will be thoroughly inspected to assess any damages. If damages are found, we will provide a detailed cost breakdown of the required repairs or replacement costs that the client needs to cover. Q: Can clients get insurance to cover potential damages? A: Yes, clients are encouraged to opt for insurance coverage if available. This insurance can help cover the costs of accidental damages, thereby providing peace of mind during the rental period. Q: What should a client do if they notice pre-existing damage? A: If a client notices any pre-existing damage at the time of receiving the equipment, it should be reported immediately to our team. This way, the client can avoid being held responsible for damages that they did not cause. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What software comes pre-installed on the rental laptops?

The software pre-installed on rental laptops provided by SPURGE may vary based on the rental agreement, specific client preferences, and the type of rental service offered. However, typically, rental laptops may come with essential operating systems (such as Windows, macOS, or Linux) Other third party softwares like MS Office and Photoshop are not included. However, open-source LibreOffice can be pre-installed upon request.

What is the frequency of rental invoice ?

The frequency of rental invoices can vary based on the terms agreed upon in the rental agreement. Typically, rental invoices are issued: Monthly: Many rental agreements follow a monthly billing cycle where invoices are generated and sent out on a monthly basis. Customized Schedules: For corporate clients or special arrangements, SPURGE offers customized invoicing schedules to align with specific business needs. Payment: All the invoices raised must be paid with in 7 days of the generation. The specific frequency of rental invoices should be outlined in the rental agreement or communicated to you during the rental process. If you need clarification or have specific invoicing requirements, it's best to directly communicate with SPURGE's billing or customer service team for accurate information.

FAQs Archive

How do I return or cancel my rental?
To return or cancel your rental from SPURGE: Return requests […]
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What is the deposit amount for rentals?
A minimum of 1-month rental amount is required as a […]
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What are the payment terms for initial orders?
The payment terms for initial orders at SPURGE typically involve: […]
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Who bears the cost for damages to the rented equipment?
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What software comes pre-installed on the rental laptops?
The software pre-installed on rental laptops provided by SPURGE may […]
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What is the frequency of rental invoice ?
The frequency of rental invoices can vary based on the […]
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