Refund and Returns Policy: Your Guide to SPURGE Laptop Returns

Understanding Warranty Returns at SPURGE

SPURGE Laptop Warranty Explained: When you buy a laptop from SPURGE, you get a warranty for key hardware services and OS Reset. To claim your warranty, please note:

  • What the Warranty Excludes: It does not cover damages from accidents, water, or physical mishandling, nor issues from third-party software. We offer repair services for these, but they come at an extra cost.
  • How to Claim Your Warranty: You need to send the faulty laptop to SPURGE. While we can organize shipping, you will bear the costs.
  • Charger and Battery Warranty Details: We will communicate the specific warranty terms for chargers and batteries at the time of purchase.
  • Warranty’s Scope: We limit our warranty to hardware issues and operating system resets.

Post-Warranty Support and Return Policy

Seeking Support After Warranty: SPURGE provides support services even after your warranty expires, although these are billable.

  • Estimates for Services and Parts: We offer free quotes for the cost of services and parts.
  • Charges for Additional Support: Any onsite support and logistics incur charges.

How to Return Your SPURGE Laptop

Starting Your Return: You must initiate returns within the warranty period.

  • Return Conditions: Please return the laptop undamaged, in its original packaging, complete with all accessories.
  • Required Proof of Purchase: You need to show a receipt or proof of purchase for all returns.

SPURGE’s Refund Process

Getting Your Refund: After we receive and check your return, and if we approve it, we will process a refund to your original payment method. The timing depends on how quickly your bank or card issuer processes it.

  • Shipping Cost Policy: We do not refund original and return shipping costs. These will be deducted from your refund.

Exchange Policy for Damaged or Faulty Laptops

How to Exchange a Defective Laptop: If your laptop is defective or damaged upon arrival, please contact SPURGE immediately to organize an exchange.

  • Your Shipping Responsibilities: You are responsible for the shipping costs of returns. In cases of warranty issues, SPURGE may organize shipping at your expense.

General Terms and Support Services

Remote Diagnosis and Operating System Licences: SPURGE offers initial remote diagnosis. Please note that laptops are sold without a Windows licence unless stated otherwise.

  • Technical and Logistic Support Services: We provide these services at a cost, which varies depending on your needs.

Final Reminder: Staying Informed

These terms apply specifically to laptop sales at SPURGE. In any case of discrepancy, the terms in our last written communication will be the final agreement. For any queries or to start a return or refund, please contact our customer service here.